Many large restaurants, such as Carluccios, Pizza Empress and Cafe Rouge are coming under the spotlight for their practices on tips for waiters. Customers are confused about what’s really going on. After a meal, most still tip, believing the tip will go to the waiter. Apparently not.
It seems some of the largest chains pay their waiters below the minimum wage, using tips to ‘top up’. This is legal. Or many take chunks out of the tips, for ‘administration’ etc. An expensive restaurant in London’s Covent Garden does not even pay any wages ….. it uses the tips.
A scandal for nearly a quarter of a million waiters in the country. Here’s an excerpt from the Independent newspaper……
“…… what would you think if you discovered that a hefty chunk of your tip is in fact winging its way into the business account of the company that owns the restaurant? Or that, even with your generous tip, your waiter is still only taking home little more than the minimum wage?
Increasingly, some of Britain’s biggest restaurant chains are using loopholes in the byzantine system of laws and guidelines that govern the hospitality industry to concoct tipping and service-charge policies that most of us would consider simply unfair, if not scandalous.
Usually, it’s the low-paid workers – the waiters – who are losing out. Diners are routinely kept in the dark about restaurants’ policies, which are rarely the same from one establishment to the next – and waiters who break ranks to explain the rules to the tables they serve can face suspension, or even dismissal.
Now, a growing band of disgruntled waiters, confused customers and enraged union representatives is calling on the Government to close the loopholes and halt the growing problem of unfairness in tipping.
Today, The Independent joins forces with Unite, the union that represents workers in the hospitality industry, to get a better deal for waiters and customers. Dave Turnbull, Unite’s regional industrial organiser, believes the majority of restaurant owners operate policies that are fundamentally unfair. “Our biggest concern is that there are so many opportunities for employers to pull a fast one on waiters and customers and yet still argue, rightly, that what they are doing is legal,” he said. “It’s got to stop.”
source: www.independent.co.uk